Executive Assistance
For businesses or healthcare organizations, an offshore administrative team that keeps you organized and focused.
Virtual Assistance for schedule management · Calls and Email handling · Travel booking and more
Administrative & Customer Service specialistsSuitable for healthcare companies
Hire full-time remote Administrative Staffin the Philippines.
Need an assistant? How about a team of remote Customer Service or Patient Services superstars to wow your clients again and again?
Real Healthscope staffPhilippine operations
Up to 70%Lower staffing costs
<3%Annual employee churn
4-8 weeksTypical team launch
US hoursYour systems + schedule
Certified operations.
Healthcare-ready controls.
Administrative & Customer Service
Build your team with Healthscope.
Deliver exceptional customer and patient service with a dedicated offshore team that handles daily administrative work and keeps your business running smoothly.
Customer/Patient Support
Dedicated offshore support gives every customer and patient prompt, personalized attention. Give your company flexible team scaling.
High-volume call handling · Personalized customer and patient care
Sales Support
Remote sales support keeps your team informed and ready to close deals.
Client database management · Interaction tracking · Up-to-date client information · Tailored pitch support
Remote Front Desk
A remote front desk keeps daily administrative work running smoothly for medical offices, dental practices, and clinics.
Patient and customer check-in · Paperwork assistance · Insurance information collection · Appointment scheduling
From role to operation
You direct the work.Healthscope runs the platform.
Dedicated people join your tools and workflows. We handle recruiting, employment, workplace, security, and local support.
- 01Define the workRoles, volume, systems, schedule, and the outcomes that matter.
- 02Meet the shortlistReview qualified candidates and select the people who fit your team.
- 03Launch your wayYour workflows, your tools, your hours, with local support around the team.
- 04Improve and scaleTrack performance, strengthen the process, and add capacity when the work proves it.
Hear the difference
Leader invoice work.
English is taught as a second language from primary school onwards in the Philippines. Our staff speak college-level English, and we have more than a decade of experience hiring for English-language skills.
01
ErikaHealthscope team member
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RaymondHealthscope team member
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CherryHealthscope team member
Healthscope No-Risk Service Guarantee
Start with confidence.Not a leap of faith.
$0No upfront staffing cost
AFTERInvoiced after service
30DFirst-month satisfaction guarantee
Frequently asked questions
FAQs
What kind of roles can I offshore?
Any role where staff work from home is a role that can be offshored. Read about it on the Wall Street Journal: The Next Wave of Remote Work is About Outsourcing Jobs Overseas
What does offshoring cost?
You can save up to 70% compared to onshore staffing costs. There are higher savings for more complex or senior roles. For example, higher savings are possible for a registered nurse than a patient service representative.
How long does it take to get set up?
On average, it takes 4-8 weeks to recruit and hire a team, depending on the roles, level of seniority, and how many staff are needed. For certain back office roles we keep a pool of candidates and can activate in as little as two weeks. Have a specific need? Get in touch.
What hours do offshore staff work?
Your team will work in your time zone, or whatever hours you specify. There are 1.4 million BPO workers in the Philippines and culture is built around 24-hour life. 75% of BPO workers work for US-based businesses and working nights corresponding with US business hours is very common. Office hubs, restaurants, stores, and public transport are available at all hours of the day.
Where are your offices located?
Our employee offices are located in Metro Manila and Angeles City:
Healthscope Manila Operations Center
Pasig City, Metro Manila. Suite 22nd Floor, Tycoon Building Pearl Drive, Ortigas Central Business District (CBD), Pasig City, Philippines 1600.
Healthscope Pampanga Operations Center
Angeles City, Pampanga. Level 15 eNTEC2 Building, Nepo Center, Teresa Avenue, Angeles City, Philippines 2009.
What kind of technology do you use?
All in-office staff are equipped with Windows-based systems with dual monitors and noise canceling headphones. Our offices have high capacity dedicated internet lines into the USA capable of voice and data, with a backup line from a second provider if required. Work From Home employees’ equipment is provided on a case-by-case basis.
How do you protect client security?
We use dedicated VPNs to access client systems and do not keep client data on our servers. Staff use client-supplied VoIP, email, and Slack. We operate strictly to USA HIPAA and HITECH compliance standards and are ISO/IEC 27001:2022 and ISO 9001:2015 certified.
Build the team yourreputation requires.
Tell us the work, schedule, and standard. We’ll show you a practical path to a dedicated Healthscope team.